Introduction
This Privacy Policy covers the information we collect about people when our clients use our products and services. Privacy is important to us, and so is being transparent about how we collect, use, and share personal data. This policy is intended to help you understand:
- What information we collect
- How we use information we collect
- How we share information we collect
- How we store and secure information we collect
- How to access and control personal information
- How we collect data internationally
- Other important privacy information
We are Better Group Limited (crn 10241361) and we are registered with the ICO – registration number – ZA500615. If you have questions or concerns about how your information is handled, please direct your inquiry to [email protected].
We are a consultancy that works with local government, government departments, government agencies offering specialist business and technology support. This privacy policy is limited to “external” personal data – typically data relating to those who access our services on our website (Website) or work for our clients. Our business operations “Services” process minimal personal data – the data we use is in the main commercial data that relates to the implementation of solutions to the public sector.
We have a separate Cookie Policy that deals with the use of cookies on our Website.
Although we have operations outside the EEA we do not transfer personal data outside the EEA.
We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by sending you an email notification. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.
If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate your account(s), as outlined above.
Types of Data collected
This policy covers the processing of personal data:
- Website: among the types of Personal Data that this Website collects, by itself or through third parties, there are: Cookies; date re use of Website; IP addresses; email address; first name; last name;
- Client Data: typically names and contact details of personnel of our clients who work with us. These dealings are unlikely to generate personal data but we include in the policy for completeness.
How we Use the Information we collect
To provide the Services: We use information about you to provide Services to you, provide customer support, and operate and maintain the Services. You are likely to share your email or name to be used as your unique identifier.
To communicate with you about the Services: We use your contact information to send marketing communications via email and within the Services, including data integration messages, providing customer support, and sending you technical notices, software release notes, updates, security alerts, customer service questionnaires, and administrative messages.
Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance and to improve the Services.
For Marketing: we retain the personal data of those who contact us or register using the Website. From time to time we will make contact to invite to events or to enquire as to whether the need for Services has changed.
For safety and security: We use information about you and the Services in question to verify accounts and activity and to monitor suspicious activity.
Legal obligation: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions.
The Lawful Basis
Save for meeting legal obligations the lawful basis for processing the personal data is legitimate interest. The legitimate interest assessment for this processing can be summarised as follows.
- We restrict the data processing on the operations side of our business to clients, prospective clients, business contacts and those who voluntarily register.
- The processing is limited to our business dealings with those entities and we do not process any personal data beyond those business related dealings.
- We process the data to further those business relationships.
- We never sell or transfer the data to third parties.
- Every communication gives opt out rights.
This policy does not extend to how we process the personal data of employees which is documented internally and subject to different lawful basis.
To the extent that data is processed to meet a legal obligation; the legal obligation in question is the lawful basis for the processing.
Retention
We retain data as long as we are required but in particular:
- Managed accounts: If the Services are made available to you through a client (e.g. your employer), we retain your information if required by the administrator of the account. Typically the data, being included with financial data, is retained to meet the requirements of our auditors and HMRC.
- Marketing information: If you have elected to receive marketing emails from us, we review our marketing lists from time to time and delete contact details of people with whom we have lost touch.
How we share Information we collect
Sharing with third parties: We do not share any personal information we collect about you with third parties without consent.
Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, testing, virtual infrastructure, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.
With your consent: We share information about you with third parties when you give us consent to do so. For example, we often display personal testimonials on our public websites. With your consent, we may post your name alongside the testimonial.
How we store and secure Information we collect
We use data hosting service providers to host the information we collect, and we use technical measures to secure your data.
While we implement safeguards designed to protect your information, no security system is impenetrable but we have a system that complies with the standards of GDPR.
How to access and control your Information
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Cookie Policy
This Website uses Cookies. To learn more and for a detailed cookie notice, the User may consult theCookie Policy.
Additional information about Data collection and processing
Legal action
The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User’s Personal Data
In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
How “Do Not Track” requests are handled
This Website does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Website and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Definitions and legal references
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.
User
The individual using this Website who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Data Supervisor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.
This Website (or this Application)
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by this Website as described in the relative terms (if available) and on this site/application.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookies
Small sets of data stored in the User’s device.
Legal information
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).
This privacy policy relates solely to this Website, if not stated otherwise within this document.
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