Services We Offer
At BetterGov we place people at the heart of what we do. Focusing on collaboration, sustainability and knowledge transfer, we have successfully supported our clients on their Digital Transformation journey, from discovery through to live and post go-live support. As Public Sector specialists we understand that no two Public Sector organisations are the same, and the type of delivery support required can vary greatly. By listening to our clients over the years, we were able to refine our services to provide maximum value, without compromising the quality of support and expertise provided. Partnering with BetterGov, our clients have swift access to GDS experienced specialists across Digital, Data, Technology, Process and Change whilst offering flexibility, scalability and cost savings through the following engagement options:Read More
People are what they learn. Culture in its broadest sense is cultivated behaviour through socially learned, accumulated experience. Workplace culture is the character and personality of an organisation, comprising of leadership, values, traditions and beliefs, and the behaviours and attitudes of the people in it. We often find that many mechanisms, processes, and activities connected to the employees’ experience at work impact the overall culture of the workplace. Working closely with public sector organisations BetterGov are able to support the creation of positive workplace culture through investigation, engagement and empowerment. Having a positive workplace culture is vital to delivering high-quality services to the public, whilst appreciating the cost benefits from improved internal processes and employee retention. AgileAcross the Public Sector, because of its flexibility and evolutionary nature, implementing Agile is increasingly becoming popular for software development and project management. BetterGov's Agile consultants are experienced in delivering projects through the use of different methodologies (Scrum, DSDM, Kanban etc.), all of which are based on the concepts of flexibility, transparency, quality, and continuous improvement. To meet the various levels of Agile maturity within the organisation, BetterGov is able to provide Agile support through a number of engagement options, from Agile coaching through to Agile project management and Agile team training.Change and Transformation Delivering and managing change in the public sector is difficult and constantly evolving. Public services are fraught with complexity and often provide support to some of the most vulnerable people in society. BetterGov strongly believes in co-creating a solution with our clients, and through a people-centric approach, we are able to achieve sustainable results as people own what they create. Each organisation involved in a transformation is likely to have distinct strengths, gaps in capabilities and potentially conflicting motivations. We help clients navigate these key issues within culture, coordination and capabilities through transparent internal review, building change leadership skills and nurturing capability from the front line to the executive board.New Ways of WorkingIn one form or another, New Ways of Working (NWoW) has always had its place on a number of the standard '5-year Digital Strategy' documents found in the Public Sector. Not surprisingly, employing nearly 17% of the UK workforce, public sector organisations required a rapid change in approach to standard ways of working, in order to successfully manage the response to COVID. Throughout this period BetterGov has successfully supported our clients manage this change through the introduction of flexible working methods, developing new processes and policies, refining organisational structures and utilising digital solutions to swiftly enable and embed change.Training and DevelopmentBetterGov has been creating and successfully delivering training and development solutions for public sector clients ever since our inception. Over the years, we have developed a suite of solutions to support both specific end-user technology and systems training (such as Microsoft 365, Health Information Systems, Case Management Systems etc.) as well as non-technical training (such as Agile, Recruitment and Retention, Change Management etc.).Read More
Technology is a powerful enabler for improving the lives of citizens if utilised correctly and appropriately. From systems implementations, to cloud adoption and digitising customer access, BetterGov follows a user-centric delivery approach aligned with the Government Digital Service Standards and Technology Code of Practice. Although we are an accredited partner to a number of software vendors, such as Microsoft and Unit4, BetterGov is technology agnostic and offers a broad range of expertise to support the most complex technology-enabled transformation programmes.Systems ImplementationImplementing systems within the Public Sector is where it all began for BetterGov, specifically Health and Social Care IT systems. Over the years, and after two dozen successful implementations, BetterGov has organically developed expertise across a number of IT systems. We have now developed a strong track record in the implementation, integration, configuration and interoperability between core software systems across Social Care, Education, Health, Housing, HR and Finance. BetterGov delivers a range of services from discovery audit, business case creation and procurement, to full systems implementation and integration, including training and post-implementation support.AutomationAutomation is on its way to being widely implemented across the Public Sector, filtering its way down from large Central Government departments to Local Authorities and smaller NHS Trusts. Notable benefits include reducing overheads, standardising operational processes and effectively increasing capacity to meet spikes in service demand. BetterGov understands the benefits of Intelligent Automation and Robotic Process Automation (RPA) and through our flexible delivery model, we are well-positioned to support customers to fully achieve expected cost savings ROI, whilst ensuring effective change management and skills development.Cloud AdoptionProperly implemented cloud technology can improve the speed of delivery, increase security and create opportunities for innovation. Successful cloud adoption increases cross-functional operations across Government organisations providing platforms and environments for civil servants to work more effectively together and take full advantage of the resulting benefits. From Cloud Procurement, through to Enablement, Migration, Application Development and Testing, BetterGov help clients follow the 'Cloud First' policy ensuring value for money and sustainability.Smarter Working Smarter working empowers us all to make the right decisions about where, when and how we work; optimising the use of workplaces and technology, and realising savings for the taxpayer. It improves productivity through a focus on outputs and enables a better work-life balance for all. Through identifying and utilising the right technology, BetterGov is able to support our clients create a digital workplace that is mobile and accessible, enabling collaboration, document sharing and improved communication.Procurement and Contract ManagementTechnology procurement is seldom a one-size-fits-all process, especially when the goal is technology transformation within public sector organisations. BetterGov understands that invariably, technology procurement is cross-cutting and should involve key stakeholders from business, finance and IT to ensure business success and overall transformation. Not only are we well versed with UK government and EU procurement policies and channels but BetterGov is also experienced in drawing value for money through effective and purposeful contract management. Engaging with a specialist, vendor agnostic procurement partner (such as BetterGov) will not only reduce both hard and soft costs but also improve supplier service delivery and increase the focus on continuous improvements.Read More
Trusted Delivery Partner to the Public Sector
We help organisations provide better services to citizens and cusomers through the discovery and delivery of key projects across digital, data and technology. Through our unique approach of ‘Building Better Teams Together’ our consultants not only limit their involvement to delivering projects and programmes, but rather extend their efforts to upskilling internal staff with a key focus on succession planning.
Accreditations and Awards
Our Success Stories
Your review report was really impressive. I’ve never seen quite that level of analysis and presentation in a document review. The rigour not only helped us practically, it also demonstrated the solidity of process to senior managers.
"A special and massive thank you to your team. I hold up the work we do with you as the best example of fantastic supplier behaviour and delivery and true partnership. Thank you and looking forward to the future partnership. "Paul Neville, CIO
I would highly recommend considering utilising their expertise during the planning and implementation phase of case management systems for Local Government. BetterGov staff were always articulate, open and honest and is great at creating lasting and valuable partnerships.
An absolute pleasure to work with. Efficient and reliable with customer focus at the heart. Look forward to continuing to work together with our current and future projects.
Explore our work...
BetterGov is proud to have successfully supported key transformational programmes across Public Sector, delivering sustainable outcomes and creating true value through internal capability development.