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Technology

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Technology is a powerful enabler for improving the lives of citizens if utilised correctly and appropriately. From systems implementations, to cloud adoption and digitising customer access, BetterGov follows a user-centric delivery approach aligned with the Government Digital Service Standards and Technology Code of Practice. Although we are an accredited partner to a number of software vendors, such as Microsoft and Unit4, BetterGov is technology agnostic and offers a broad range of expertise to support the most complex technology-enabled transformation programmes.

Systems Implementation

Implementing systems within the Public Sector is where it all began for BetterGov, specifically Health and Social Care IT systems. Over the years, and after two dozen successful implementations, BetterGov has organically developed expertise across a number of IT systems. We have now developed a strong track record in the implementation, integration, configuration and interoperability between core software systems across Social Care, Education, Health, Housing, HR and Finance. BetterGov delivers a range of services from discovery audit, business case creation and procurement, to full systems implementation and integration, including training and post-implementation support.

Automation

Automation is on its way to being widely implemented across the Public Sector, filtering its way down from large Central Government departments to Local Authorities and smaller NHS Trusts. Notable benefits include reducing overheads, standardising operational processes and effectively increasing capacity to meet spikes in service demand. BetterGov understands the benefits of Intelligent Automation and Robotic Process Automation (RPA) and through our flexible delivery model, we are well-positioned to support customers to fully achieve expected cost savings ROI, whilst ensuring effective change management and skills development.

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​Cloud Adoption

Properly implemented cloud technology can improve the speed of delivery, increase security and create opportunities for innovation. Successful cloud adoption increases cross-functional operations across Government organisations providing platforms and environments for civil servants to work more effectively together and take full advantage of the resulting benefits. From Cloud Procurement, through to Enablement, Migration, Application Development and Testing, BetterGov help clients follow the 'Cloud First' policy ensuring value for money and sustainability.

Smarter Working ​

Smarter working empowers us all to make the right decisions about where, when and how we work; optimising the use of workplaces and technology, and realising savings for the taxpayer. It improves productivity through a focus on outputs and enables a better work-life balance for all. Through identifying and utilising the right technology, BetterGov is able to support our clients create a digital workplace that is mobile and accessible, enabling collaboration, document sharing and improved communication.

Procurement and Contract Management

​Technology procurement is seldom a one-size-fits-all process, especially when the goal is technology transformation within public sector organisations. BetterGov understands that invariably, technology procurement is cross-cutting and should involve key stakeholders from business, finance and IT to ensure business success and overall transformation. Not only are we well versed with UK government and EU procurement policies and channels but BetterGov is also experienced in drawing value for money through effective and purposeful contract management. Engaging with a specialist, vendor agnostic procurement partner (such as BetterGov) will not only reduce both hard and soft costs but also improve supplier service delivery and increase the focus on continuous improvements.

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BetterGov is proud to have successfully supported key transformational programmes across Public Sector, delivering sustainable outcomes and creating true value through internal capability development.

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Same, but different; how the UK government can optimise costs with BetterGov.

​In our previous article, we highlighted how our teams deliver cost-effective digital services through trusted relationships and the lasting impact we have and previously have had on our clients, driving meaningful changes. This article takes a closer look at why we believe making ourselves redundant after a project could encourage government departments to partner with Small and Medium Enterprises (SMEs) for long-term financial savings for taxpayers and, ultimately, theorganisations within. SMEs possess a depth of knowledge, understanding, and insight that sets them apart from larger corporations, offering significant value – at a palatable price.​The current situation Given the current economic climate, cost optimisation and efficiency in the public sector is arguably more important now than it ever has been as we look to get our economy back on track.  By implementing effective strategies, the government could save millions of pounds and ensure that taxpayer money is used efficiently. As leading experts in the digital transformation world within the public sector, we can provide valuable insights and methods to achieve these cost savings through automation, improved citizen experience, better use of data for decision-making, and collaboration between departments.​Optimising costs through automationThrough the adoption of digital technologies and automation it is possible for the public sector to alleviate its reliance on outdated and inefficient systems. Systems that lead to unnecessary expense through long-term contracts to 'keep the lights on' without improving the service provided. In the short term, process automation tools can make existing processes more efficient by reducing the manual effort required to process applications and transactions. However, by understanding citizen needs and analysing the service data, it is possible to identify where services need improving and how outcomes can be improved. Using this data insight to improve or re-design services is imperative for long-term cost savings and efficiency.​Improving the citizens' experienceCitizens are increasingly digitally literate, and the expectation that services are easily available on mobile devices is now commonplace.BetterGov applies careful evaluation of service data and desired outcomes, making it possible to incrementally deliver mobile capability, targeting service areas with high transaction volumes or high demand. Constantly focusing on the best return for the investment being made. There will always be exceptions or cases that are complex and require support, however,reducing the demand on the service for simpler transactions will reduce wait times for those users who really do need assisted support.​Data-led decision makingMany departments are still not taking advantage of large-scale data analysis tools made available by the major cloud providers. Using such tools to understand service data and drive better operational decisions can play a crucial role in service cost optimisation. This large-scale data analysis can identify areas of overspending, detect process inefficiencies, and identify fraud, enabling departments to target resources where they can have the most significant impact. This data-driven approach enables evidence-based decision making, ensuring that investments and resource allocations are aligned with the public's most pressing needs.  ​Departmental collaboration and efficiencyFinally, improving data collaboration between departments will lead to cost optimisation and minimising transaction costs and fraud and error.  BetterGov advocates embedding data-sharing agreement rules between departments into the interface, allowing departments to access each other’s data for specific users for specific purposes. By taking this approach, citizens can be sure data collected by one agency is only being used by other agencies for specific purposes and that their data is being protected by the agency that collected the data from them. Citizens will benefit from not having to re-enter data already known to the government - reducing transaction times and making services easier to use. Agencies will benefit from more accurate data - minimising the risk of fraud or error by citizens not accurately recording their current circumstances. ​Solutions that BetterGov are bringing to the tableBy pooling resources and consolidating operations, governments can eliminate redundant effort and achieve economies of scale. This approach requires effective communication, coordination, and alignment of goals among various departmental stakeholders. By prioritising cost optimisation in the public sector through digital transformation, governments can save millions of pounds, improve efficiency, enhance citizen engagement, and ensure that taxpayers' money is used wisely. When government departments engage with BetterGov, they benefit significantly from our extensive knowledge and experience in optimising service delivery. Our experts can help your departments understand and implement cost optimisation strategies, including the selection and integration of digital solutions, and assisting in change management efforts.​Authored by John Wright – Director at BetterGov“I hold a strong engineering heritage and over 25 years of experience in digital transformation and product-based delivery, with clear strengths in strategic consulting. Over the years, I have forged strong relationships across public sector organisations — including DWP, ONS, Home Office, and DEFRA — a product-based delivery culture is well on its way to being brought to the next generation of public services in order to support them build the departmental ethos they need to innovate and evolve for the future.”​​

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Devsecops
technology
DevSecOps Maturity Assessment

​ChallengeThe Health & Disability Digital services at Department for Works and Pensions (DWP) was undertaking a transformation of their digital journey for citizens with disability or health conditions. In order to offer an improved customer experience, providing easy access to Health and Disability related services, DWP needed to develop new, and improve existing, digital services. These new digital services would need to be easily navigable and would require interoperability between both new and existing systems, to allow a more consistent and responsive provision of services. As part of this transformation, they needed to make sure their services are highly resilient against malicious cyber-attacks and were looking for an organisation to help them shift left the role of security within the development lifecycle and enable DevSecOps as a standard pattern of working. Through a competitive procurement process, BetterGov were appointed as chosen supplier to support DWP with this work. ​SolutionTogether with DWP's engineering team, BetterGov's Secure Engineering team performed a security audit against the OWASP DevSecOps maturity model to give DWP a baseline and pinpoint areas for development. BetterGov was asked to help with the development and extending the existing CI/CD Gitlab CI Fragments in order to support with extra security checks and enhance DWP's cyber resilience posture. The BetterGov team examined the security tools currently in use and made suggestions for how to increase their efficiency and value. Additionally, we looked into security complaints and came up with suggestions and potential fixes for the problems found. BetterGov generated documents to support the DWP engineering governance processes and provide input on the security policy. The Health and Disability Digital team now had a greater grasp of how resilient their procedures were while developing and enhancing their digital services, which enhanced decision-making and decreased risks of prospective cyber attacks. ​ResultsCrown Commercial Service Framework procurement routeTransparent, controlled fixed price cost modelDetailed assessment of DevSecOps maturity model gap analysisImplemented recommendations for areas of improvementEnhanced cyber resilience postureIncreased efficiency and value of security toolsImproved governance process with supporting documentation

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