People are what they learn. Culture in its broadest sense is cultivated behaviour through socially learned, accumulated experience. Workplace culture is the character and personality of an organisation, comprising of leadership, values, traditions and beliefs, and the behaviours and attitudes of the people in it.
We often find that many mechanisms, processes, and activities connected to the employees’ experience at work impact the overall culture of the workplace. Working closely with public sector organisations BetterGov are able to support the creation of positive workplace culture through investigation, engagement and empowerment. Having a positive workplace culture is vital to delivering high-quality services to the public, whilst appreciating the cost benefits from improved internal processes and employee retention.
Across the Public Sector, because of its flexibility and evolutionary nature, implementing Agile is increasingly becoming popular for software development and project management. BetterGov's Agile consultants are experienced in delivering projects through the use of different methodologies (Scrum, DSDM, Kanban etc.), all of which are based on the concepts of flexibility, transparency, quality, and continuous improvement. To meet the various levels of Agile maturity within the organisation, BetterGov is able to provide Agile support through a number of engagement options, from Agile coaching through to Agile project management and Agile team training.
Change and Transformation
Delivering and managing change in the public sector is difficult and constantly evolving. Public services are fraught with complexity and often provide support to some of the most vulnerable people in society. BetterGov strongly believes in co-creating a solution with our clients, and through a people-centric approach, we are able to achieve sustainable results as people own what they create. Each organisation involved in a transformation is likely to have distinct strengths, gaps in capabilities and potentially conflicting motivations. We help clients navigate these key issues within culture, coordination and capabilities through transparent internal review, building change leadership skills and nurturing capability from the front line to the executive board.
New Ways of Working
In one form or another, New Ways of Working (NWoW) has always had its place on a number of the standard '5-year Digital Strategy' documents found in the Public Sector. Not surprisingly, employing nearly 17% of the UK workforce, public sector organisations required a rapid change in approach to standard ways of working, in order to successfully manage the response to COVID. Throughout this period BetterGov has successfully supported our clients manage this change through the introduction of flexible working methods, developing new processes and policies, refining organisational structures and utilising digital solutions to swiftly enable and embed change.
Training and Development
BetterGov has been creating and successfully delivering training and development solutions for public sector clients ever since our inception. Over the years, we have developed a suite of solutions to support both specific end-user technology and systems training (such as Microsoft 365, Health Information Systems, Case Management Systems etc.) as well as non-technical training (such as Agile, Recruitment and Retention, Change Management etc.).