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Introducing BetterGov

The clock is ticking. With the transition to Connecting Care, the race is on to find a suitable replacement for the Welsh Community Care Information System (WCCIS). But whether it’s Mosaic, Liquidlogic, ECLIPSE, or something else entirely, choosing your next platform is only part of the job. Because whichever system you select, you also need to know it’ll function flawlessly from the moment you switch it on.

Download our FREE ebook here
Download our FREE ebook here

Seamless transition

At BetterGov, we give you that assurance. Since 2016, Local Authorities and health boards across Wales, Scotland, and England have relied on us to help them make the leap from one social care system to another. With our extensive technical and sector-specific expertise, we deliver the strategic support you need to transition seamlessly to your new social care system.

Chris Owen, Chief Digital Officer, Neath Port Talbot County Borough Council

Technical excellence combined with true understanding

Delivering a social care system that’s fit for purpose takes deep technical capability. More than that, it demands a nuanced understanding of social work itself.

A user-centric approach to design

A truly effective system reflects the unique needs of social workers and the people they care for. The systems we create are designed for the realities of social work today.

Extensive system expertise

Across Mosaic, Liquidlogic, and ECLIPSE, we’re deeply familiar with all of the leading platforms. No-one understands how to create effective social care systems like we do.

Social care is in our DNA

We live and breathe social care. More than 75% of the current BetterGov team were social workers or had direct social or healthcare experience before joining us.

Trusted delivery
in tight timescales

BetterGov is built on a track record of successful delivery for social care clients across Wales, England, and Scotland. More than that, we pride ourselves on achieving excellence—even in tight timescales.

Defining the future at NPT

At Neath Port Talbot (NPT), we helped the council get a rapid—but thorough—understanding of the ideal requirements for its new social care system.

Read the case study
Barnet Adult Social Care System Implementation Recovery

We Inherited a failing implementation and turned the project around to deliver the Mosaic system and related business and reporting efficiencies.

Torbay Children’s Services Business, System and Reporting Transformation

Helped Torbay Children’s Services to reimagine their social work business and configure the LCS system to support them.

A foundation of cooperation and co-production

At BetterGov, we’re true believers in the power of partnership. We know that getting the most out of a social care system means configuring it to the specific needs and circumstances of every organisation.

Partners for the long term

At BetterGov, we work with you, not around you. Our focus on co-production—the combination of our expertise and your knowledge—is key to our 85% client retention figure.

“Delightful people to work with”

Hear from Paul Neville—the London Borough of Waltham Forest’s former CIO—as he explains what it’s like to work with the BetterGov team in this video testimonial.

Watch here
Upskilling teams

When it comes to digital transformation, upskilling your people is just as important as introducing new technologies. Learn about our approach in this short blog post.

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Meet your BetterGov team

The BetterGov team also includes more than 50 social care system implementation specialists. Together, we have decades of experience of both systems implementation and social care itself.

Here to help

As 2026 draws steadily closer, we’re here to help you turn a complex obstacle into a compelling opportunity. Find out how we can help you create a social care system that delivers better outcomes.

Get in touch today