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Delivery Manager – Scotland

About the Role

We are seeking an energetic, dynamic, and forward-thinking Delivery Manager who can help us transform our public sector clients. We are looking for some who understands agile practices and concepts and can apply them to our client’s projects.

Being a Delivery Manager with BetterGov will give you the opportunity to deliver projects across complex and strategic organisations which will be at varying levels in their digital maturity, providing you with the opportunity to really add value with your skills and expertise.

What you’ll do within our teams

  • We’ll expect you to take a true leadership role throughout the delivery lifecycle, typically managing large scale projects with multiple workstreams, right from the discovery phase.
  • You will work with a range of stakeholders, including client, third-party services and BetterGov consultants, to identify and remove blockers, whilst empowering the delivery teams to decide on best practice and delivery.
  • You will design appropriate reporting metrics and health checks to accurately monitor the progress of a project. That will include accessible weekly and monthly dashboards that can be fed back to the relevant stakeholders, including Directors. These will incorporate budget requirements and outcomes as well as outlining blockers and risks.
  • As Delivery Manager, you will identify training needs and provide coaching to customers and team members where necessary. Using retrospectives and feedback loops, you will facilitate continuous improvement, nurturing your team’s capabilities and promoting appropriate agile and lean techniques and tools.
  • You will focus on improving the delivery team’s ability to meet deadlines and adhere to the roadmap by diplomatically protecting them from outside influences and unnecessary distractions, such as ad hoc client meetings or excessive time spent in stand-ups; instead, engaging the teams with the clients in more structured processes such as workshops, sprint planning, daily scrums, show and tells, retros, etc.
  • Appropriate communication channels, such as daily stand-ups, project management boards and catch-ups, must be setup, maintained and used for each project to avoid or minimise blockers within the delivery team. They also provide greater levels of visibility and transparency over the project for all relevant parties.
  • Through positioning yourself as the main point of contact for your respective project, you will gain clients trust and foster an exceptional working relationship. You are ultimately responsible for the delivery of customer objectives, so you must understand them completely and manage expectations appropriately. You should aim to delight the client at any opportunity, converting them into a long-term advocate of BetterGov.

You will suit this role if you

  • Have the ability to influence, present and share key updates with the board, management, your team, and user audiences in numerous ways.
  • Are comfortable having difficult conversations with stakeholders whilst managing their expectations effectively.
  • Are comfortable with a flexible plan and applying agile principles to planning and review.
  • Understand the application of agile governance and roles to ensure the project meets its objectives.
  • Are capable of coordinating, motivating, and establishing team working principles.
  • Are willing to roll your sleeves up and getting stuck in to support the team and learn.
  • Champion user needs and accessibility.
  • Have commercial awareness.
  • Have the ability to identify opportunities for BetterGov to further support our clients.
  • An understanding the key phases of agile transformation, user-centred design, and government standards.

The Benefits

Flexible Working

Wherever possible BetterGov aim to accommodate flexible working so if you would like to discuss this benefit further, please speak directly to your line manager.

Holiday Allowance

Generous Holiday package. In addition, BetterGov also typically give staff time off between the Christmas and New Year period.

Paid volunteer/CSR Days

Taking pride in our Corporate Social Responsibility, BetterGov actively encourage staff to contribute time to make a positive impact on local communities through supporting local charities and initiatives.

Wellness Days

We recognise that Health and Wellbeing is important, so twice a year BetterGov offer a Wellness Day for you to spend some ‘me time’ – no questions asked.

Employee Assistance Programme

We offer all staff access to our Health Assured Employee Assistance Programme which provides staff with both counselling and advisory services.

Our Employee Charter

This Employee Charter is a testament to our shared values, guiding principles, and the belief that our greatest asset is the talented and diverse team that makes BetterGov who we are today. We will cultivate a culture that inspires, respects, and empowers each member to reach their fullest potential, creating a workplace that is not only successful but fulfilling. As a BetterGov Employee, we encourage our team to:

  • Act with Purpose
  • Value Time; Yours and Others
  • Build Trust with Transparency
  • Be a Collaborative Leader
  • Be Curious and Contribute
  • Do the Right Thing

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