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The UK Government has recently unveiled plans to allocate over £1 billion for social care reform over the next three years as part of its new national strategy. This initiative has been positively received by leaders in local government and the care sector, highlighting a dedicated investment of about £150 million in technology solutions. These aim to enhance care through innovative technology and bolster support for service provider organisations. 

A pressing issue for local authorities is determining the appropriate investment in digital solutions for strategic and impactful change. This involves accurately assessing current expenditures to maximise value from these investments. 

Government agencies involved in social care expect: 

  1. Enhanced digital solutions for citizen engagement in public services.
  2. A digitally proficient public sector workforce capable of planning and delivering these services efficiently.
  3. Commercial technology providers offering high-quality, reasonably priced system solutions that fulfil both public service objectives.

Given the critical state of funding, a shortage of skilled professionals, and increasing service demands, it’s challenging for local authorities to meet these objectives, particularly with a lack of clarity around costs and how to secure funding.  

At BetterGov, addressing these challenges remains a work in progress. To stimulate discussion and gather insights, we have published a report exploring the ‘knowledge gap’ in digital transformation in social care. We invite all stakeholders to contribute ideas and comments to foster further modernisation and innovation through digital solutions.