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Single Shared Case Management System

​At the end of November 2020, Richmond and Wandsworth Councils went live with a single Mosaic System across the two councils and adults and children’s departments. This is a significant and unique achievement in England, providing better value for the councils and residents.

​With the help and expertise of BetterGov and key partners, a complex project of delivering a multi borough system was a great success.

Four years previously, Richmond and Wandsworth councils started a shared staffing arrangement where social work staff in each council worked across both boroughs. To take this integration further, a merge of social care and finance systems (Servelec’s Mosaic) was identified. This allowed for:

  1. Fully shared business processes across the teams.

  2. The removal of duplication in the maintaining and using two systems by front office and back-office staff.

​BetterGov already had extensive experience of social care IT integration and implementation, where we have successfully delivered similar projects at Hammersmith, Kensington & Chelsea and Westminster councils, where three Mosaic systems used for Adults Social Care were merged to form a single shared case management and finance system.

Richmond and Wandsworth however required even further single process integration across both Adults case management systems, while also ensuring that the requirements of Wandsworth Children’s services were met.The collaboration of all the groups involved made this technically complex project possible.

​By early 2020 the Mosaic Single System project was in full flow. Even at the height of the Covid-19 pandemic, where most staff were asked to work from home and many staff involved in the project were diverted to other roles to support the pandemic response, the project work kept pace.

​But this is only the start of the journey, as Richmond and Wandsworth can now progress quickly with their exciting health integration and digital transformation agendas.