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Delivery Partner - Systems Implementation

A Channel Island Authority embarked on a programme of reform and change aimed at redesigning service, culture and working practices. Central to this transformation and development was the replacement of their incumbent system with a single care record case management system. In order to successfully implement the new system and migrate the respective data over from the legacy system, the Authority required both specialist skills and additional resource to manage and govern the full end-to-end implementation. Being part of the Channel Islands presented a number of challenges due to the location and ability to source the specialist skills required. Due to the complexity of limited in-house capability and an aggressive implementation timescale, the leadership team took the decision to go to market with the aim of engaging the services of a specialist consultancy to drive the implementation process forward.

BetterGov partnered with a prime contractor to deliver a unique and compelling proposition, illustrating our strength of experience and depth of knowledge to deliver this highly critical end-to-end programme of work. Following a very competitive tender process and successful award, the implementation team for Phase One were deployed and on island. Following the agreed implementation plan, the team made an immediate and positive impact, working closely with key stakeholders and managing business change from the current state to the ‘optimal’ future date. The team successfully delivered the respective phases of the project, from mobilisation and planning to requirement specification, data cleansing and migration, build and configuration, testing and training. Providing a truly flexible approach to resource utilisation, not only was the system implementation successful and delivered in the agreed timeframe, but also the most cost-efficient route to go live. Our success was underpinned by understanding that the Authority required a partner not only to assist in the technical transition from existing systems but also to add value to ways of working and improve outcomes for both staff and residents of the island.

With an impressive turnaround time of 10 months from contract award to go-live, BetterGov deployed 17 named consultants through delivery and achieved 100% successful implementation on time and within budget.

Skill areas deployed within the solution included: Programme Director; Project Management; Business Analysis; Systems Analysis, Data Migration; Systems Configuration and Integration, Testing, Application Support and Training.